More information
What happens after you order
After placing your order, I’ll carefully make your mug in my studio.
You’ll receive email updates when:
– your mug has been made
– your mug goes into the glaze firing
– your mug is on its way (with tracking)
If your mug develops any imperfections during the process, I’ll also always email you with a update.
Read more about it here.
Please keep in mind that I always aim to ship orders within 8 weeks. However, it’s important to note that the more mugs that are ordered, the higher the chance that production may take longer than 8 weeks. If you need the mugs by a specific date, please don’t hesitate to email me so I can make sure to take that into account. 🩷
Handmade & unique
Each mug is handmade, which means slight variations in shape and colour are part of its charm. You can read more about it here.
Returns & changes
Because this mug is personalised, returns are not possible If something isn’t right, please contact me at info@isaceramics.nl or here, I’m always happy to help.
Questions?
Unsure about your design or have a question before ordering? Feel free to email me at info@isaceramics.nl or here, I reply personally.
