Everything about delivery:
Processing & shipping time
Every product page shows an estimated processing time, this is how long it takes me to prepare and ship your order. Please note that this is the time until your order leaves my studio, not the time it arrives at your door.
Because everything is made by hand, I can't always guarantee these timelines to the day. If your order takes longer than expected, I will always reach out to you personally with an update, you won't be left wondering.
Once your order is shipped
As soon as your parcel is on its way, you'll receive a shipping confirmation email with your track & trace code. You can follow your order at any time via this tracking link.
Please keep in mind that this is an external tracking app, which means it can occasionally show delays or not update in real time. If the tracking seems off or you're unsure where your parcel is, feel free to send me an email, I'm happy to look into it with you.
Delivery time
How long delivery takes depends on your country. You can find the estimated delivery times per country in the shipping calculator below. Please note that these are estimates and can vary due to customs, local postal services, or busy periods.
where are we shipping to?
Select your country to see all shipping options, costs and estimated delivery time.
Lost or delayed parcels
If your parcel seems to be taking longer than expected, I'd kindly ask you to contact the courier directly first, they often have the most up-to-date information on where your parcel is. That said, I'm always happy to help and look into it on my end as well.
If a parcel is officially declared lost by the courier and we have written confirmation of this, I will either offer a full refund or resend your order free of charge, whichever you prefer.
Your delivery address
Please make sure your shipping address is correct at the time of ordering. Unfortunately I can't be held responsible if a parcel is delivered to an incorrect address provided by the customer. If you notice a mistake after placing your order, contact me as soon as possible and I'll do my best to help.
