REASON FOR CONTACTING

please select... Order status Cancellation of order Returns or refund Shipping question/problem Problem with product Product inquiries Collaborations or wholesale inquiry Other

When did you last receive a status update?

1-3 days ago

3-6 days ago

More than 1 week ago

More than 2 week ago.

Can you tell me more about your question?

Reason for order cancellation Changed my mind Longer production time than expected Ordered by mistake Found an alternative elsewhere No longer need the item Budget reasons Personal circumstances changed Delivery time does not meet my needs Ordered the wrong item / size / color Delay is too long for my situation Purchased as a gift and no longer required Other (please specify)

Can you tell me more about the reason why you want to cancel?

Please note that if you have placed a custom order, you can only cancel the order after 8 weeks, as it is still in the production process.

Reason for refund/return

Select reason... Item arrived damaged Item arrived broken Wrong item received Order incomplete / missing items Item does not match the description Quality issue with the product Product defect Item arrived faulty Shipping damage Packaging was damaged Item is significantly different from photos Item arrived late Unsuitable as a gift Other (please specify)

Please tell me more about your reason for a refund or return

Please tell me more about your question regarding shipping.

Hi love, if your order arrived broken, first of all, how frustrating, I am so sorry! To help you as best as possible, could you please send your order number along with a photo of the broken item to info@isaceramics.nl.

Order number (i.e. #1234)

Please select your issue

Select reason... Crack or chip Glazing issue Item arrived damaged Not watertight / leaking Functional issue Sharp or rough edges Looks different than expected Size or color different than expected Quality concern Other (please specify)

Tell me more about your issue...

Product inquiries

Select reason... Product availability Size or dimensions Color or glaze options Material or clay type Care instructions Food / dishwasher / microwave safety Custom order possibilities Restock information Lead time / production time Usage questions Other (please specify)

Tell me more about your inquiry

Pease tell me more about your collaboration/wholesale idea! It can still be a broad concept for now, and we can explore ideas together via email.

Do you already have an idea of when you’d like this collaboration to take place?

Roughly how many products would this involve?

1-10 products

10-20 products

20-50 product

50+

Tell me below what you’d like to know, or feel free to just say hello as well :)