Shipping

I ship in-stock items within 1–2 working days, so they’ll be on their way to you nice and quick.

Custom orders are made just for you and usually ship within 8 weeks (though timing can vary a bit). I’ll keep you in the loop with updates around week 4 and again around week 6, so you’ll always know how things are going. You’ll receive a track & trace link as soon as your order is on its way!

Delays

In rare cases, there might be a small delay, especially during busy periods or due to the handmade nature of my work. If that happens, I’ll always keep you updated.

Returns

Returns are possible for some products, depending on the item. Please make sure to check the product description to see if returns are accepted for that specific piece.

Got questions? Feel free to email me at ceramicsisa@gmail.com – I’m happy to help!

Where It’s Made

All mugs are handmade by me in my little studio in Strijp, Eindhoven (NL).

What They’re Made Of

The mugs are crafted from high-quality porcelain clay. This type of clay is known for its strength, durability, and smooth finish. It’s fired at a high temperature, making the mugs strong enough for everyday use.