Privacy policy

Privacy Policy

Isa Ceramics is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how your information is collected, used, and protected when you visit the website or make a purchase.

Information I Collect

When you visit my website or place an order, I may collect personal information such as your name, email address, shipping and billing address, phone number, payment details, and any other information necessary to process your order and provide customer support.

How I Use Your Information

Your information is used to

• Process and fulfill your orders

• Handle payments securely

• Communicate with you about your order

• Respond to questions or support requests

• Provide after care and order updates

• Improve my products and services

• Personalize your shopping experience

I only use your information for purposes directly related to your order or my business.

Order Updates & After Care Emails

When placing an order, you may receive a small number of personal, process-based updates. These are not automated newsletters or frequent system emails, but short, real updates shared at key moments during the making process.

These updates may include:

• When your mug has been made

• When it goes into a kiln firing, such as the glaze firing

• When your order has shipped, including tracking details

The goal of these emails is to keep you clearly and calmly informed about where your order is in the process, without overwhelming you with messages. You will only hear from me at meaningful moments.

By placing an order, you agree to receive these process updates.

If you would prefer not to receive them, that’s completely okay, just send me a message at info@isaceramics.nl and I’ll make sure to stop them.

You can always reach out directly if you’d like an update at any time.

Promotional Messages

I only send marketing or promotional emails if you have actively signed up to receive them. These emails may include information about limited promotions or special offers. If at any time you no longer wish to receive promotional emails, you can easily unsubscribe using the link provided at the bottom of each email.

Data Security

I take the protection of your personal data seriously and use appropriate technical and organizational measures to prevent unauthorized access, misuse, or loss of your information.

Your Rights

You have the right to access, update, or request deletion of your personal information at any time. You can also opt out of receiving promotional emails or order updates by using the unsubscribe link or contacting me directly.

Cookies

This website uses cookies and similar technologies to improve functionality, analyze traffic, and enhance your browsing experience. You can manage or disable cookies through your browser settings.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practices or legal requirements. I recommend reviewing it periodically for updates.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please feel free to contact me at info@isaceramics.nl

By using this website and placing an order, you consent to the collection and use of your information as described above.

Last updated: 22-08-2025