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1. Product Information:
All mugs are handmade and may contain natural imperfections, such as variations in glaze, shape, or other details. If you have any questions about your mug upon receiving it, please email me at ceramicsisa@gmail.com, and we will find a solution together.
The colors I provide might look different because of variations in my environment and yours, so I can’t promise your order will look exactly like it does online.
2. Shipping and Delivery:
• Custom Mugs: Orders for custom mugs are typically shipped within 8 weeks, but this cannot always be guaranteed. If the 8-week timeframe is exceeded, you will receive an email with an update about your order.
• In-Stock Mugs: In-stock mugs are shipped within 1-2 days. These cannot be personalized.
Do you need your order faster?
Normally, your order is shipped within 8 weeks, but if you need your custom mug sooner, you can choose priority shipping
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