Each mug is individually made and customized, which means no two are exactly alike. Please allow up to 8 weeks for production and shipping.
I will keep you in the loop! If your mug hasn’t shipped yet, you’ll receive updates around week 4 and week 6 so you always know how things are going.
Once your mug is ready, you’ll receive a shipping confirmation with tracking details
I get it. Sometimes love at first sip turns out to be… just a crush. If your custom creation didn’t quite spark joy, you can return it within 14 days of receiving your order.
Just send a (slightly teary) email to ceramicsisa@gmail.com to register your return. I will reply with a return label so you can send it back safely.
Once your return has found its way back to me and I've given it a warm goodbye hug, I will refund you for the item(s). Please note: shipping costs are not refundable (they’ve already gone on their journey).
• Material: porcelain clay
• Size: Standard 250ml / 8 oz
• Dishwasher & microwave safe
Sending a gift? I've got you.
Choose gift wrapping at checkout, and I will beautifully wrap your mug and add a handwritten card with your message. Perfect for any occasion!
Just leave your note in the checkout comments, and I will do the rest.
