Customer care Customer care
Need help? Need help?
About About
Get early access to new drops + 10% off your first order.
Skip to product information
Rainbow stackable mug - second sale
€19,95
AVAILABLE ON JULY 12 AT 9:00 PM (CEST).
Exclusive access for newsletter subscribers only. Sign up below to get access. 🤍
Handmade in my own studio
Ships within 1–2 business days
Still food-safe, lead-free porcelain
Second Sale item — final sale, no returns
Second Sale is a small selection of pieces with minor imperfections: a slightly uneven shape, a small chip, a hairline mark, or a piece that started life as a design test. They're sold at a lower price for exactly that reason.
I will never sell a piece that isn't food-safe. Every Second Sale mug is still made from the same pure porcelain clay, fired twice at around 1220°C, with the same food-safe, lead-free glaze as my regular collection. Only the surface or shape has a small flaw — the quality and safety are unchanged.
Material
Pure porcelain clay
Glaze
Food-safe, lead-free
Firing temperature
approx. 1220°C
Fired
Twice
Made in
My own studio, Netherlands
Porcelain is durable and easy to care for. To keep the glaze in its best condition, handwashing is recommended where possible.
- Handwash recommended
- Dishwasher safe on the lower rack
- Microwave safe
- Avoid sudden temperature changes
- Do not use abrasive sponges or scouring pads
Right away
Order confirmation
In your inbox immediately.
1 to 2 business days
Packed & shipped
Carefully wrapped by hand.
Same day
Tracking link sent
So you always know where it is.
A few days later
Arrives at your door
NL: 1 to 2 days. EU: 3 to 5 days. Rest of world: 5 to 10 days.
Second Sale pieces are sold as final sale — since imperfections are already priced in and disclosed upfront, returns and exchanges are not accepted for this reason. If your piece arrives broken or damaged in transit, that's different: contact me and I'll sort out a replacement or refund.
Grade A pieces are nearly flawless — a tiny chip on the base or an early design test, only visible up close. Grade B pieces have more noticeable imperfections, like a slightly uneven shape or a fine hairline mark near the rim, but the same handmade quality throughout.
Yes, always. I will never sell a piece that isn't food-safe. Every Second Sale mug is made from the same porcelain clay and fired with the same food-safe, lead-free glaze as my regular collection. The imperfections are cosmetic or shape-related, never anything that affects safety.
No — Second Sale items are final sale, since the imperfections are disclosed upfront and already reflected in the price. If your piece arrives damaged during shipping, that's covered separately: email me a photo within 48 hours and I'll help you out.
Not for individual pieces — each Second Sale mug is unique and assigned to Grade A or B based on its specific flaw. You're purchasing within a grade, not a guaranteed exact piece, unless stated otherwise on the product page.
Yes, Second Sale happens whenever I have enough pieces with small imperfections built up. Sign up to get notified and receive early access next time it opens.
Yes. All pieces are made from porcelain and fired at around 1220°C. The glaze is food-safe and lead-free, and the clay body is non-porous. The mugs are suitable for hot and cold drinks.
Every order is packed by hand with care. Pieces are wrapped securely to prevent damage during transit. Packaging is kept as minimal and recyclable as possible.
If your piece arrives damaged, please send a photo to info@isaceramics.nl within 48 hours of receiving it. I will arrange a replacement or refund as quickly as possible.
Select your country to see what may apply to your order. All orders ship from the Netherlands.
▾
Netherlands — nothing extra to pay. VAT is included in your order total at checkout.
European Union — nothing extra to pay. No customs charges apply within the EU. VAT is included at checkout.
United Kingdom — usually nothing extra. For most orders under £135, VAT is charged at checkout with no additional charges on delivery. Orders above £135 may incur duties on arrival. Check with HMRC if unsure.
United States — nothing extra to pay. Import duties and taxes are included in your shipping costs for US orders.
Australia — GST may apply. Australia charges GST (10%) on imported goods. Check with the Australian Border Force for current rules.
Canada — duties may apply. HST or GST may apply depending on your province. Check with the Canada Border Services Agency for details.
Switzerland — customs charges likely. Import VAT (currently 8.1%) and carrier handling fees typically apply. Check with Swiss Customs.
Norway — customs charges likely. Norwegian VAT (25%) and possible duties may apply. Orders under NOK 350 are generally exempt. Check with Norwegian Customs.
Japan — low threshold applies. Orders above approx. ¥10,000 may be subject to import tax and duties. Check with Japan Customs.
Singapore — GST applies. GST (9%) is charged on all imports since 2023, typically collected on delivery. Check with Singapore Customs.
Other countries — please check locally. Customs rules vary widely. Import duties or taxes may be charged by your local authority on arrival and are the responsibility of the buyer. Any questions, email info@isaceramics.nl.
The information above is a general guide only. Customs rules can change at any time. Isa Ceramics is not responsible for any customs charges, delays, or orders refused at customs.
