Shipping
Returns
Details
Gift wrapped
Due to the holiday period, please allow up to 4 weeks for your order to be shipped. Production times may vary, and delays are possible. While most orders are shipped within this timeframe, it is not guaranteed. I will do my best to ship your order asap 🩷
If your order hasn’t shipped after 4 weeks, you’ll automatically receive an update to keep you informed. As soon as your mug is ready, you’ll receive a shipping confirmation with tracking details.
I get it. Sometimes love at first sip turns out to be… just a crush. If your custom creation didn’t quite spark joy, you can return it within 14 days of receiving your order.
Just send a (slightly teary) email to ceramicsisa@gmail.com to register your return. I will reply with a return label so you can send it back safely.
Once your return has found its way back to me and I've given it a warm goodbye hug, I will refund you for the item(s). Please note: shipping costs are not refundable (they’ve already gone on their journey).
• Material: porcelain clay
• Size:
Standard: 250ml / 8 oz
Iced coffee shape: 450ml / 15–17 oz
• Dishwasher & microwave safe
*Everything is made with hand so please keep in mind that each piece can have tiny imperfections
Sending a gift? I've got you.
Choose gift wrapping at checkout, and I will beautifully wrap your mug and add a handwritten card with your message. Perfect for any occasion!
Just leave your note in the checkout comments, and I will do the rest.
